Yes, we work with many Home Care Package providers across Australia and can assist with supplying products through your package.
Yes, we support all NDIS funding types — whether you’re self-managed, plan-managed, or agency-managed. Our team will help with quotes, invoices, and documentation to make the process simple.
Yes! If you find a like-for-like product in a physical store in Australia at a lower price, we’ll happily beat it. Just contact us with the details.
Yes, we offer free in-home trials or showroom visits at our Hoppers Crossing (VIC) and North Lakes (QLD) locations. We want you to be confident your product fits your needs perfectly.
Most orders are delivered within 1–3 business days.
For powered mobility aids—including lift chairs, scooters, power chairs, and electric beds—a trained specialist will deliver, set up, and guide you through your new product. Smaller items may be delivered via courier.
Yes, our team can help remove your old furniture to make your upgrade hassle-free.
Yes, all products include a manufacturer’s warranty ranging from 1 to 10 years, depending on the item.
Absolutely. All our products are CE certified and ISO accredited, and come with the manufacturer’s warranty for peace of mind.
We want you to be happy with your purchase. If it’s not right, please let us know within 7 days. Returns must be in original condition and free from damage. Please note, hygiene-related products — including toilet aids, shower chairs, cushions, and mattresses — cannot be returned for safety reasons. Contact our team if you’re unsure about your product.
Yes! Our experienced team is here to help you select the right product to suit your needs, whether in-person or over the phone.
If you need any assistance, servicing, or repairs after your purchase, just get in touch with our dedicated support team — we’re here to help.
Definitely! Call our friendly local team on 1300 649 121, and we’ll connect you with the right person to assist you.
Yes, we regularly collaborate with Occupational Therapists to ensure clients receive the most suitable mobility and healthcare products. Our experienced team can provide product demonstrations, detailed specifications, and trial options to support your assessments. We’re also happy to arrange joint home visits or showroom consultations to assist with fitting and selection.
Yes, we do! We provide accredited CPD training sessions focused on mobility aids and assistive products. These sessions are designed to keep OTs up-to-date with the latest equipment, best practices, and funding pathways. Get in touch to arrange a session for your team or workplace
Whether you’re shopping for yourself, a client, or a loved one, you can trust that our team always has your best interests at heart. We’re passionate about helping Australians regain their mobility and enjoy a better lifestyle — all while saving you time and money through our Factory Direct model. Reach out today to speak with a friendly team member who’s ready to support you every step of the way.
Have a question or need more information? Contact us today to get the answers you need.
As an Australian-owned business, our team brings over 20 years of combined experience in the healthcare and mobility aids industry. We’re dedicated to offering high-quality products that support your independence, comfort, and well-being. With a focus on exceptional customer service, we aim to make mobility solutions accessible and ensure you’re fully supported throughout your journey with us.
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