Terms and Conditions

Welcome to Factory Direct Healthcare. By using our website www.fdhealthcare.com.au, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use this website.

1. Introduction

These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our website, you agree to be bound by these Terms.

2. Definitions

  • “We,” “us,” “our” refers to Factory Direct Healthcare.
  • “You,” “your” refers to the individual accessing or using our website.
  • “Website” refers to www.fdhealthcare.com.au.

3. Use of Website

  • You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
  • You are responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and comply with them.

4. Products and Services

  • All products and services listed on our website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
  • Product descriptions, pricing, and availability may change at any time without notice.

5. Orders and Payments

  • By placing an order through our website, you are making an offer to purchase the products subject to these Terms and Conditions.
  • We reserve the right to accept or decline any order for any reason.
  • Prices for our products are subject to change without notice.
  • Payment for products must be made in full before dispatch.

6. Price beat guarantee

  • At Factory Direct Healthcare, we are committed to providing you with the best value on our products. For products marked with our Price Beat Guarantee, if you find a lower price on an identical product elsewhere, we will beat that price by 10%.
  • Conditions for the Price Beat Guarantee:
  • Eligible Products: The price beat guarantee applies only to products that are specifically marked with our Price Beat Guarantee on our website.
  • Comparable Product: The product must be directly comparable, with the same features and specifications.
  • Proof of Lower Price: You must provide proof of the lower price from an Australian retailer, including delivery and setup costs. We only accept products from an in-store, physical retailer. This proof must be verifiable by our team.
  • Current Offer: The lower price must be a current offer and not a clearance, limited-time promotion, or special event pricing.
  • Stock availability: The lower priced product must be currently in stock and available.
  • Exclusions: The price beat guarantee does not apply to products sold on auction sites, membership clubs, or outside of Australia.
  • Non-Refundable: Once the price beat is applied, the sale is final and non-refundable, except in cases of faulty products under our warranty terms.
  • Factory Direct Healthcare reserves the right to verify the lower price and the availability of the item before honouring the price beat guarantee.

7. Delivery

  • Delivery times are estimates only and are not guaranteed. We are not liable for any delays in delivery caused by circumstances beyond our control.
  • Delivery charges will be as indicated during the ordering process.

8. Returns and Refunds

  • Please refer to our Returns and Refunds Policy for information on returns, exchanges, and refunds.

9. Intellectual Property

  • All content on this website, including text, graphics, logos, and images, is the property of Factory Direct Healthcare or its content suppliers and is protected by Australian and international copyright laws.
  • You may not reproduce, distribute, or otherwise use the content on this website without our prior written permission.

10. Limitation of Liability

  • To the extent permitted by law, Factory Direct Healthcare will not be liable for any damages arising out of or in connection with your use of our website. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.
  • We do not guarantee that our website will be free from errors, viruses, or other harmful components.

11. Indemnity

  • You agree to indemnify, defend, and hold harmless Factory Direct Healthcare, its directors, employees, and affiliates, from any claims, liabilities, damages, losses, or expenses arising out of your use of the website or your breach of these Terms and Conditions.

12. Third-Party Links

  • Our website may contain links to third-party websites that are not owned or controlled by Factory Direct Healthcare. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

13. Privacy

  • Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

14. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

15. Changes to Terms

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

16. Contact Information

  • If you have any questions about these Terms and Conditions, please contact us at 1300 649 121 or email us at ‘sales@fdhealthcare.com.au’.